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Why is my tracking number not updating?Updated 2 years ago

If the tracking has not been updated, it might mean the package has yet to be  picked up from our facility. 
Tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center. Please note that there is no visibility for USPS First Class packages.

Tracking for these packages will generally show when it was picked up by USPS and when it was delivered.
There is step by step tracking for USPS Priority packages, but the USPS site does not always update immediately. It may take up to 48 hours for tracking to display on the carrier’s site.
If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.

If you cannot track your package within two days after you have received the shipping confirmation, please contact us by emailing [email protected].

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